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Return policy

Return Policy:

Introduction:

Welcome to Afriorganics!  We appreciate your business and want to ensure your satisfaction. Please read our return policy carefully before making a purchase.

Eligibility:

  • Products Covered: Our return policy applies to physical products purchased directly from our website. Digital products, services, and gift cards are non-returnable.
  • Timeframe: You have 30 days from the date of delivery to initiate a return.

Return Process:

  • Contact Us: To initiate a return, please contact our customer support team at [customer support email]. Provide your order number and a brief description of the issue.

  • Return Authorization: Once approved, we will provide you with a return authorization (RA) number. Do not return any items without this number.

  • Packaging: Pack the item securely in its original packaging. Include a copy of the invoice and the RA number.

  • Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping method.

Condition of Returned Items:

  • Unused and Undamaged: Returned items must be in their original condition, unused, and undamaged. We reserve the right to reject returns that do not meet these criteria.

  • Exceptions: We do not accept returns for personalized or customized items, perishable goods, or intimate apparel (for hygiene reasons).

Refunds:

  • Processing Time: Once we receive the returned item, we will inspect it. Refunds will be processed within 30 business days.

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

  • Partial Refunds: If the item is not in its original condition, we may offer a partial refund.

Exchanges:

  • Product Exchange: If you received a defective or incorrect item, we will exchange it for the same product. Contact us for instructions.

  • Size or Color Exchange: We do not offer direct exchanges for size or color changes. Please return the item and place a new order.

Contact Us:

  • If you have any questions about our return policy, please reach out to our customer support team.
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